Frequently Asked Questions (FAQs)

1. How do I place an order?

Choose your bag, add it to the cart and go to checkout. You can check out as a guest, so an account is not required. You will receive a confirmation email once your order is placed.

2. What currency are prices in?

All prices are in US dollars (USD). The price on the product page is the price in your cart. Shipping and any applicable tax are calculated at checkout and shown before you pay. We do not add any extra fees at the last step.

3. Which payment methods do you accept?

The payment methods we accept are shown at checkout. We never see or store your full card number. Payments are processed securely by our payment provider.

4. Do I need an account to order?

No. You can check out as a guest. An account is optional and saves your details for next time.

5. Can I change or cancel my order?

Email support@legendzapparel.shop with your order number as soon as possible. If your order has not shipped yet, we will cancel it and refund it in full. Once it has shipped, it is handled as a return under our Refund policy.

6. Where do you ship?

We currently ship within the United States only.

7. How long does shipping take?

Standard shipping takes 3–5 business days and Express shipping takes 1–2 business days after your order ships. These are carrier estimates, not guaranteed delivery dates.

8. How much is shipping?

Standard shipping is free on every order. Express shipping is $15.00. The exact cost is shown at checkout before you pay.

9. How can I track my order?

When your order ships, we email you the carrier name, your tracking number and a tracking link. Our Track Your Order page has more help.

10. Can I return an item?

Yes, within 30 days of delivery. Our Refund policy explains the condition items must be in and how to start a return. Please email support@legendzapparel.shop before sending anything back.

11. What if my item arrives damaged or is the wrong item?

Email support@legendzapparel.shop within 30 days of delivery with your order number and photos of the item and the packaging. We will cover the return postage and replace or refund the item. Your statutory rights are not affected.

12. What are your bags made from?

It depends on the style, so we list the material on each product page as our supplier describes it. Our current range includes leather, a sheepskin leather exterior, bonded leather, faux leather and patent faux leather. The material of one style, the beige top handle handbag, is still being confirmed with our supplier.

13. How do I care for my bag?

Care tips for each material are on our Materials and care page.

14. Do you have customer reviews?

Not yet. We are a new shop, and we would rather say so than show reviews we have not received.

15. How do I contact customer support?

Email support@legendzapparel.shop or call +1 559-570-8411, Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time). You can also use the form on our Contact Us page.